Salary: £28,500 per annum
Contract Type: Permanent, full-time. 37 hours per week
Reports to: Senior Sales Manager
 

ROLE
     
The Sales Executive will assist in the management of clients, negotiating contracts and maintaining a high level of customer satisfaction. The function of this pivotal and highly valued role is to support the Senior Sales Manager in realising the vision of our clients - exceeding their expectations every time. You’ll be responsible for the sales process from initial enquiry or prospect lead, through to final contract – at which point the client is handed over to our talented bookings team.  

The successful candidate will have a proactive, ‘can do’ attitude with a willingness to learn and the ability to use their own initiative. You must be confident communicating with clients and colleagues at all levels of business and have a strong aptitude for sales.  

This is an exciting opportunity for anyone with a sales background who is looking to start or expand their career in the meetings and events industry. With the opportunity for progression, a chance to work with exciting clients and a friendly, supportive team, this role is waiting for someone with the drive and determination to succeed in what they do.


MAIN DUTIES

• Qualify and respond to incoming enquiries within agreed timescales, producing professional proposals and advising clients on how best to use the venue
• Establish a thorough understanding of clients’ and prospects’ business objectives and requirements 
• Develop strong relationships with clients in order to maximise rebooking rates
• Identify and develop client accounts, and apply sound sales strategy to maximise revenue long term
• Continually develop the sales story and share evidence of client success with all client-facing colleagues
• Monitor competitor venues and keep their capabilities analysis up to date
• Arrange and conduct site visits with potential clients 
• Maximise revenue opportunities through upselling 
• Conducting sales research as directed by the Senior Sales Manager
• Support the Senior Sales Manager in the development of new business to meet and exceed agreed revenue targets
• Identify accounts to the sales manager for growth 
• Manage all enquiries, proposals and contracts within our CRM and booking systems 
• Follow up post-event feedback and actively seek repeat business
• Work collaboratively with the Marketing Team to help create compelling advertising campaigns
• Collect client feedback and case studies for the website
• Work closely with the Bookings Manager to ensure effective yield and diary management

OTHER DUTIES

• Actively and positively contribute to the success of the business in delivering your duties and any other business-related activities which may reasonably be requested.
• Take responsibility for your own health, safety and welfare, ensuring compliance with Trust’s Health and Safety policies, procedures and safe systems of work.
• Be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with the Trust’s Equal Opportunities Policy.
• Undertake to familiarise yourself with the data protection procedures set down by the Company as a result of the General Data Protection Regulation.

SKILLS/ATTRIBUTES

• Previous, demonstrable experience in sales is required for this role (within the Conferences and Events industry is desirable)
• Detail-oriented with exceptional written and verbal communication skills 
• Highly developed customer service skills
• Computer literate with a strong knowledge of IT systems, including word and excel
• A willingness and aptitude to learn new IT systems
• An ability to build strong relationships with clients
• Confidence of working at all levels within an organisation
• Ability to take the initiative, demonstrate good judgement and sound business sense
• Highly collaborative and comfortable operating within a team
• Polite and confident phone manner
• Strong interpersonal and motivational skills
• Able to prioritise workloads effectively
• Ability to work under pressure
• Effective problem-solving capabilities 
• Smart, professional appearance
• Good time management. 

BENEFITS

To support out staff both inside and outside of work, the Trust offers 26 days of annual leave per year (pro-rata for part-time employees) plus bank holidays. You will receive staff discounts in our gift shop and onsite café as well as a number of free tickets each year for friends and family to visit the Museum. 

Employee well-being is paramount at the Trust, and we therefore offer enhanced occupational sick leave and pay as well as enhanced family-friendly leave and pay. 

We operate an ad-hoc home working policy to allow for maximum employee flexibility, however please note, regular hybrid working is not available for this role.

Joining the British Motor Industry Heritage Trust as an employee will give you the opportunity to work in a friendly and supportive environment while contributing to a charity dedicated to preserving and sharing Britain’s automotive heritage.  

HOW TO APPLY
To apply, please email hr@britishmotormuseum.co.uk with a CV and cover letter. 

CLOSING DATE: Sunday, 19 January 2025 

No Agencies

Inclusion and Diversity Statement

As an organisation the British Motor Industry Heritage Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Salary: £23,493 per annum
Contract Type: Permanent, full-time. 37 hours per week
Reports to: Marketing Manager
 

ROLE
     
Working as part of a small, dynamic and creative marketing team, this role will provide high-quality administrative support for all the department’s operations. This position requires someone with exceptional organisational and multitasking skills, who is willing to get stuck in and provide essential support for this busy department.

The successful candidate will be outgoing and customer-focused – providing a friendly and helpful service when responding to external enquiries.

You will be joining an enthusiastic, creative and supportive team whose aim is to bring the rich history of Britain’s automotive industry to as wide an audience as possible – and have fun doing it! 



MAIN DUTIES

• Answer and direct emails, phone calls and enquiries from customers, suppliers and press
• Monitor review sites inc. Google, TripAdvisor & Facebook - replying to reviews when needed
• Process complaints and compliments via email, social media and telephone
• Maintain department records and digital files to ensure compliance with data protection and records management procedures
• Provide exceptional customer service to our members, responding promptly to all member queries as well as collating and posting membership packs
• Process purchase orders and invoices for the team 
• Coordinate external filming and photography requests, including drawing up and issuing contracts, collating relevant documentation, communicating plans internally and ensuring that the correct signage is displayed in the Museum
• Monitor and catalogue external press coverage using the Museum’s press clipping service 
• Issue press passes as requested
• Maintain 3rd party web listings ensuring the content and images are current
• Manage the Museum’s promotional offerings, ensure these remain up-to-date and renew when needed
• Prepare regular reports, including tracking of promotions, reseller redemptions, press coverage, and membership renewals
• Conduct regular benchmarking and competitor research
• Manage ticketing availability for the Museum hosted within our website
• Manage the administration of third-party ticket sales 
• Assist in the coordination of outreach events
• Update website content when required
• Maintain supply of marketing materials and equipment and re-order as necessary 
• Source multiple quotes for Marketing materials to ensure due diligence 
• Organise meetings and take minutes as required
• Print and distribute on-site promotional material

OTHER DUTIES

• Actively and positively contribute to the success of the business in delivering your duties and any other business-related activities which may reasonably be requested.
• Take responsibility for your own health, safety and welfare, ensuring compliance with Trust’s Health and Safety policies, procedures and safe systems of work.
• Be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with the Trust’s Equal Opportunities Policy.
• Undertake to familiarise yourself with the data protection procedures set down by the Company as a result of the General Data Protection Regulation.

SKILLS/ATTRIBUTES

• Strong, organisational skills with demonstrable administrative experience
• Well educated with excellent written and verbal English
• Highly competent IT skills and proven ability to manipulate data and produce reports using both MS Excel and Word
• Confident phone manner
• Exceptional communicator  
• Excellent attention to detail, as well as good research and problem-solving skills 
• Effective time management skills and ability to multi-task and prioritise work
• Customer focussed

• Experience with CRM systems
• An understanding of Marketing practices  
• Interest or background in the tourism industry and/or arts and heritage
• Working knowledge of social media and Adobe Creative Cloud

BENEFITS

To support out staff both inside and outside of work, the Trust offers 26 days of annual leave per year (pro-rata for part-time employees) plus bank holidays. You will receive staff discounts in our gift shop and onsite café as well as a number of free tickets each year for friends and family to visit the Museum. 

Employee well-being is paramount at the Trust, and we therefore offer enhanced occupational sick leave and pay as well as enhanced family-friendly leave and pay. 

We operate an ad-hoc home working policy to allow for maximum employee flexibility, however please note, regular hybrid working is not available for this role.

Joining the British Motor Industry Heritage Trust as an employee will give you the opportunity to work in a friendly and supportive environment while contributing to a charity dedicated to preserving and sharing Britain’s automotive heritage.  

HOW TO APPLY
To apply, please email hr@britishmotormuseum.co.uk with a CV and cover letter. 

CLOSING DATE: Sunday, 19 January 2025 

No Agencies

Inclusion and Diversity Statement

As an organisation the British Motor Industry Heritage Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Salary: £22,011 per annum
Contract Type: Permanent, full-time. 37 hours per week - working 5 days out of 7
Reports to: Museum Supervisor 
 

ROLE
Museum Attendants work as part of a wide front of house team to provide an excellent experience to all museum visitors, which may include car enthusiasts, families, conference delegates, school groups as well as the general public. 

The successful candidate will be passionate about our collections and deliver exceptional and consistent customer service across the board, undertaking duties to ensure the smooth running of the Museum as a popular visitor attraction.

We’re looking for someone who loves interacting with the general public and who can retain and impart information about the Museum in an educational and entertaining way. You will be joining an enthusiastic and friendly team as well as a charitable organisation whose aim is to share the rich history of the British motor industry with as wide of an audience as possible. This vital role as the front face of the Museum is an ideal opportunity for someone who has the drive to deliver a truly unique experience for our visitors.      


MAIN DUTIES

• Working in all areas of the museum, including the pay desk, Collections Centre, Gift Shop, internal and external shows and events;
• Work five days over seven days to meet business needs;
• Learn and retain information about the Trust and its collections and pass that on to visitors in an educational and entertaining way;
• Deliver informative and compelling daily tours for visitors;
• Deputise for the Museum Supervisor if instructed;
• Attend daily front of house briefings to understand business requirements and special guest instructions;
• Ensure that throughout the day and at the end of a shift, all areas of the museum are presentable, and ready for the next day’s visitors;
• Ensure that all cash handling and billing procedures are carried out and completed in accordance with Trust policy;
• Ensure completion of daily checks and tasks;
• Report on Health and Safety incidents in accordance with Trust Policy;
• Assist in training and mentoring new starters;
• Adhere to all the Trusts Standard Operating procedures;
• Liaise with the Museum Supervisor and Duty Manager for any special requirements to ensure customer expectations are maintained at all times.

OTHER DUTIES

• Actively and positively contribute to the success of the business in delivering your duties and any other business-related activities which may reasonably be requested.
• Take responsibility for your own health, safety and welfare, ensuring compliance with Trust’s Health and Safety policies, procedures and safe systems of work.
• Be responsible for your own behaviour and act in a manner that avoids and discourages any form of discrimination or harassment; to comply with the Trust’s Equal Opportunities Policy.
• Undertake to familiarise yourself with the data protection procedures set down by the Company as a result of the General Data Protection Regulation.

SKILLS/ATTRIBUTES

• Exceptional interpersonal and motivational skills; 
• Effective communicator 
• Excellent presentational skills with an enthusiasm for speaking publicly;
• High level of customer awareness and sensitivity; 
• Previous cash-handling experience  
• Ability to work under pressure during busy peak hours;
• High levels of accuracy and numeracy;
• PC Literate;
• A self-starter with the ability to multi-task;
• Smart, professional appearance;
• Excellent time management.

BENEFITS

To support out staff both inside and outside of work, the Trust offers 26 days of annual leave per year (pro-rata for part-time employees) plus bank holidays. You will receive staff discounts in our gift shop and onsite café as well as a number of free tickets each year for friends and family to visit the Museum. 

Employee well-being is paramount at the Trust, and we therefore offer enhanced occupational sick leave and pay as well as enhanced family-friendly leave and pay. 

Joining the British Motor Industry Heritage Trust as an employee will give you the opportunity to work in a friendly and supportive environment while contributing to a charity dedicated to preserving and sharing Britain’s automotive heritage.  

HOW TO APPLY
To apply, please email hr@britishmotormuseum.co.uk with a CV and cover letter. 

CLOSING DATE: Sunday, 12 January 2025 

No Agencies

Inclusion and Diversity Statement

As an organisation the British Motor Industry Heritage Trust is committed to eliminating discrimination and encouraging diversity amongst our workforce. We welcome applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.