Terms & Conditions

• Tickets can be purchased online through our website, by telephone, or on-site at our Museum pay desk. Full payment is required at the time of booking. Tickets can also be purchased through chosen third-party ticket partners to which separate terms and conditions may apply.
• Our acceptance of your tickets will take place as soon as you make a payment for tickets, or place an order if £nil priced, on our website, by telephone or at our pay desk, at which point an email confirmation will be sent or a paper receipt issued and a contract will be entered into between you and us.
• All tickets are non-refundable, cannot be exchanged and are non-transferrable and accordingly may not be sold or passed on to third parties.
• We will assign a booking number to your tickets when we accept your booking. It will help us if you can tell us this booking number whenever you contact us about your booking.
• If booked online or by telephone a barcode and/or QR code will be provided in your email confirmation or by post and must be presented on arrival to gain entry to the British Motor Museum.
• Tickets are only valid for the date booked.
• BMIHT reserves the right to cancel any event or close the Museum due to unforeseen circumstances, in which case tickets and any administration fees will be refunded.
• All persons must hold a valid ticket. Tickets or receipts must be retained at all times and, where required submitted for inspection.
• Proof of entitlement for certain ticket types may be required for entry such as an Annual Pass or student card.
• Children under 5 years of age are given free access provided that they are accompanied by an adult aged 18 years or over who is a valid ticket holder.
• The sale of tickets by anyone other than BMIHT and its chosen third-party ticket partners is strictly prohibited.
• In order to implement and manage these Terms and to comply with contractual and statutory obligations, we will process certain personal data relating to ticket holders and visitors. Details of the types of personal data collected, the purposes for processing personal data and the legal basis for doing so, are included in a separate data privacy policy available here.
  

As a registered charity, we can treat admission ticket charges as donations, in return for providing you with an Annual Pass which also gives you the opportunity to Gift Aid.

These donations enable us to reclaim tax paid on your admission ticket through the government’s gift aid scheme, if you choose to make a Gift Aid declaration you confirm to us that you:

• understand that we will reclaim £0.25p of tax on every £1 donated.
• are a UK taxpayer and have paid Income Tax and/or Capital Gains Tax for the current tax year that is at least equivalent to the amount that we are reclaiming.
• understand that if I have paid less tax than the amount claimed on my donations it is my responsibility to pay any shortfall.
• acknowledge that the admission tickets purchased with Gift Aid are for the benefit of you and members or your family who live at the same address only.

Annual Passes allow the booking of the same ticket type as first donated for a period of 12 months from the date of first entry free of charge for you and your family. This can be done through your personal account created when purchasing an Annual Pass or at the Museum pay desk upon arrival.

Annual passes are valid to rebook tickets any day the British Motor Museum is open apart from up to 5 Annual Pass Exempt Event Days - click here for info.

Annual Passes are non-refundable and non-transferable; Please note you may be asked to provide a form of identification as proof of identity. Anyone found to be sharing, loaning or abusing Annual Pass rules will have the Annual Pass revoked without a refund.

Annual Passes cannot be obtained or used in conjunction with promotional vouchers such as £2 off or Tesco Clubcard Vouchers.

Annual Passes cannot be purchased for anyone other than yourself or your family and therefore cannot be given as a gift, this does not apply to Museum Memberships.

Annual Passes can only be processed at the time of booking if purchased on our website or by telephone. Annual passes purchased at the Museum pay desk can be processed at the time of entry or before 4pm on the same day if in person.

All ticket holders are admitted subject to these Terms. By entering site, you are taken to have read and deemed to understand, accept and agree to these Terms.

• If tickets are purchased on behalf of other visitors, as part of a family booking for example, the purchasing person accepts these Terms on behalf of every visitor and shall ensure that these Terms are adhered to and complied with in all respects by each such person.

• Children aged 16 and under must be accompanied by an adult who is a valid ticket holder.

• With the exception of guide/assistance dogs, we regret that pets are not permitted anywhere in the Museum or Collections Centre. Dogs are however permitted in the grounds but must at all times be kept on a lead not exceeding 3 metres. Owners are required to clear up after their pets and dispose of any waste in a sealed bag. Dogs should not be left in hot or unventilated cars.

• The site speed limit is strictly 15 mph and must be adhered to.

• Parking in designated car parks is free of charge and allocated on a first come first served basis and cannot be guaranteed.

• BMIHT does not accept responsibility or liability for any loss, theft or personal injury under any circumstances, except where caused solely by BMIHT negligence and advise that valuables should not be left unattended.

• Your attendance and participation is conditional on you following all instructions regarding health and safety at all times during the day and understanding that you are under a duty to take reasonable steps to ensure your own safety and those of visitors under your control or supervision.

• All visitors in and around the site must behave in a safe and appropriate manner at all times. All visitors must comply with any reasonable instructions given to them by staff or any third party instructed on behalf of BMIHT. We will not tolerate the use of threatening, abusive or insulting words or behaviour towards our staff or other visitors.

• BMIHT reserves the right to refuse admission or eject visitors should any breach of BMIHT Rules and Regulations occur.

• The British Motor Museum site is private property.

• You may take photographs or video recordings provided that these are solely for your private use and are not sold or otherwise exploited for commercial purpose.

• In the event of extreme weather conditions or other events or circumstances beyond our reasonable control, we may have to close the site. Should this happen, you can choose to transfer your tickets to a convenient revisit date or request a refund.

These terms apply to all £2 off Vouchers:

• £2 off Museum admission per person for up to 5 people.
• Only one voucher per transaction.
• Must be used by the valid to date.
• Cannot be used in conjunction with any other offer – Group, Education, Advance, Tesco Clubcard deals or when donating for an Annual Pass.
• Not valid on 5 Annual Pass exempt event days per year – see dates here. 

• On arrival, it is the responsibility of the camper to report to the Campsite Marshal to agree pitching instructions.
• A camping ticket issued by the British Motor Museum must be shown on entry to the site by each caravan/camping unit and displayed at all times.
• There can be a maximum of 4 people per pitch and a maximum of 1 tent/unit per pitch.
• Caravans and tents must be pitched at a minimum space of 6 metres apart and in a position agreed with the Campsite Marshal.
• Pitches must be kept tidy and left clean on vacating the site.
• If staying with children aged 16 and under, please make sure they are supervised at all times by an adult who has also purchased a ticket.
• Noise must be kept to a reasonable level at all times so as not to disturb the enjoyment of others.
• Noise from musical instruments, radio, television or other entertainment equipment must not inconvenience others.
• We operate a quiet campsite policy between 10pm and 6am to avoid disturbing other campsite users.
• The contents of chemical toilets must be disposed of at the disposal point provided.
• All rubbish must be disposed of at the refuse disposal point provided.
• Vehicles must not be driven unnecessarily on the campsite.
• A speed limit of 5 mph is applicable to ALL vehicles on the campsite.
• Current driving licence holders ONLY to drive on the campsite. Learner and unlicensed drivers are not permitted to drive on the site.
• Mechanically powered, passenger carrying model, toy or miniature vehicles are not permitted to be driven on the campsite.
• Motorcycles, mopeds, motorised scooters and skateboards are not permitted to be driven on the campsite.
• Open fires must not be lit on the campsite.
• Please only use proprietary portable barbecues located away from tents and camping units and ensure they're raised off the ground sufficiently to prevent damage.
• Due to the risk of carbon monoxide poisoning, never take a barbecue inside your unit for any reason.
• It is highly recommended that each caravan, tent or camping unit is equipped with a fire extinguisher.
• Dogs must be kept under control and on a lead no longer than 3 metres at all times. Please note we do not allow any breed of dog listed under the Dangerous Animals Act 1991 on the site. Dogs must not be left in hot or unventilated cars.
• Dogs must not be allowed to foul the campsite. Owners are requested to clear up after their animals and dispose of the waste at the refuse disposal point provided.
• The flying of model aircraft, drones or kites is not permitted.
• Ball games are not permitted close to caravans or tents.
• Catapults and air guns or other firearms are not permitted on the Campsite.
• The Campsite Marshal is responsible for the general conduct of the site and has the authority to request people to leave the campsite for any contravention of the foregoing rules.

• Gift vouchers can only be redeemed against admission tickets (including Annual Passes) and Memberships.
• Gift vouchers are valid for 12 months from date of issue and cannot be extended.
• Gift vouchers cannot be refunded, replaced if lost, or exchanged for a cash alternative.
• Gift vouchers cannot be used in conjunction with any other offers or discounts.
• Only one gift voucher code can be used per redemption.
• Gift vouchers can be redeemed in person on arrival at the Museum or online.
• If the gift voucher is redeemed against a ticket or Membership of lesser value, the remaining value will be available using the same code for as long as the voucher remains valid. 
• If the gift voucher is redeemed against a ticket or Membership of greater value, it is your responsibility to pay the difference.
• BMIHT reserves the right to amend the terms and conditions at any time.

• All revenue generated by the “Adopt A Car” scheme will be used to support the British Motor Industry Heritage Trust, a registered charity (No.286575.)  
• Money raised will be used to support the Trust as a whole and is therefore not restricted or allocated to the upkeep or restoration of specific vehicles which have been sponsored.
• Only available to buy online, and certificates of adoption will be sent by email only.
• Adoption lasts 12 months from the day of purchase.
• Adoption is not exclusive - multiple people can adopt the same vehicle.
• Refunds and exchanges cannot be made.
• The benefits of the “Adopt a Car” scheme are listed on the website and at point of purchase. Access to the Museum is not included and the scheme does not affect the Museum's ownership of the vehicles.
• Adopters consent to any personal information provided, to be used by the Museum for the purposes of administering the scheme, and, where consent was given, for those purposes defined within our Privacy Policy. We aim to have names listed on the Online Collections within 3 working days, but this could take up to 5 to appear. If you would like your name removed before your 12 months of adoption ends, please contact adoption@britishmotormuseum.co.uk
• British Motor Industry Heritage Centre is a wholly owned subsidiary of British Motor Industry Heritage Trust. All monies raised through the Adopt a Car scheme will be transferred to the Trust.
• British Motor Industry Heritage Trust (Reg Charity No 286575) is registered with the Fundraising Regulator.

• All Membership products and administration fees are non-refundable and non-transferable.
• Membership starts from the day of purchase. The date you joined will be shown on your Membership card. Annual Membership runs for 12 months and Direct Debit Membership auto renews, we will email you one month before this renewal to let you know.
• Your Membership welcome pack can either be collected on your next visit or you can pay postage to have it delivered - select P&P at checkout (UK Mainland only).
• Your Membership card, or your confirmation Membership email (if you don't have the card yet), must be shown when visiting the British Motor Museum. This card will be scanned to check that the Membership is valid and to record your use of your benefits. Our staff may ask you to present photographic ID to confirm your identity.
• Cards are for the use of the named person/persons only.
• One named card will be issued per adult Member. A replacement fee of £5 will be made for lost cards or cards requiring a new name.
• Membership includes free entry to the Museum and Annual Pass Exempt Days. Additional entry fees may apply to other events.
• Ticketed events have a limited capacity and therefore admission cannot be guaranteed. Tickets are sold/allocated on a first come, first served basis.
• Retail discounts are only applicable to items over the value of £1. We reserve the right to exclude certain items from Membership discounts.
• There are no Membership discounts on Gift Vouchers, Heritage Certificates and associated Archive products.
• Any third party providers of a benefit included in your Membership package will have absolute discretion in relation to the provision of those benefits and their services are supplied on their own terms and conditions.
• We reserve the right to change the benefits that apply to our Memberships at any time and without prior notice.
• Discounted tickets or those purchased with Tesco Clubcard vouchers or any other 3rd party vouchers cannot be upgraded to Memberships.
• If you have chosen to pay via Direct Debit, you will be charged an initial pro rata payment for the rest of the current month along with the first month’s payment, followed by 10 monthly payments on the 1st of each month. 
• Expiry and renewal: If you pay annually, we will email you one month before your Membership expires to let you know. If you pay monthly by Direct Debit, your Membership will auto-renew after 12 months and we will email you one month before this to let you know. These auto renewals will continue until you contact us to cancel it.
• If you pay annually and your Membership expires, you will receive an email from us and given 14 days to renew your Membership. Once this has elapsed and you have not paid for renewal, your Membership will be cancelled.
• The Museum reserves the right to increase the cost of any level of Membership without prior notice and the increased price will apply at renewal.
• All information that you provide to British Motor Museum will be processed and held in accordance with the EU General Data Protection Regulation (GDPR) and all other applicable UK and EU law. Please see our Privacy Policy for more information.
• You are responsible for informing us of changes to your personal details.
• We reserve the right to refuse any application for Membership.
• If you change your mind after purchasing a Membership, you may request a refund by notifying us in writing within 14 days of purchase. This will be subject to the deduction of the value of benefits used (e.g. Museum entry, Membership pack). To request a refund please contact the Membership Team on 01926 895295 or email them at memberships@britishmotormuseum.co.uk. After the 14 days, your Membership fee is non-refundable.
• British Motor Museum reserves the right to terminate your Membership if, in its reasonable opinion:
  • your behaviour while on the premises is considered to be aggressive, harassing or causing distress to staff, volunteers or other visitors
  • your Membership card or benefits are sold, loaned or given away without our prior written consent
  • your Membership has been purchased through illegal methods (including, but not limited to, the use of fraudulent debit/credit cards)
  • you breach any of these terms and conditions
• Membership rights are non-transferable.
• Membership rights shall cease on a Member's death or an individual ceasing to be a Member.
• We reserve the right to change these Terms and Conditions at any time.

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t: 01926 895300

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